Directed residential life operations for a high school arts conservatory, supervising and supporting a diverse student population in a structured, high-performance environment

Fostered student development through mentorship, conflict resolution, and behavioral guidance, promoting a safe and inclusive residential community

Managed daily dorm operations, including room assignments, check-in/out processes, policy enforcement, and coordination of student activities

Served as primary on-call responder for emergencies, handling crises related to student safety, mental health, and discipline with professionalism and discretion

Maintained detailed incident reports and student records, ensuring compliance with institutional policies and effective communication with leadership

Collaborated cross-functionally with faculty, counselors, and administration to support student success and align residential life with academic and arts programming

Acted as a key liaison between students, families, and school leadership, providing clear communication and building strong, trust-based relationships

Oversaw housing operations, including occupancy management, room assignments, and space optimization, ensuring efficient utilization of residential facilities

Managed housing logistics such as move-in/move-out processes, room changes, and facility coordination, partnering with maintenance and vendors to resolve issues quickly

Developed and enforced housing policies and procedures, improving operational consistency, compliance, and overall resident experience

Supervised and developed a team of professional staff and resident assistants, providing coaching, performance management, and ongoing training to support student success

Oversaw residential community, ensuring a safe, inclusive, and engaging living-learning environment

Led implementation of residence life programs focused on student engagement, retention, and community development

Managed complex student conduct processes, including investigations, documentation, and resolution of behavioral concerns in alignment with university policy

Served in a senior on-call rotation, responding to high-level incidents involving student safety, mental health, and crisis management

Collaborated with campus partners (Title IX, counseling services, academic affairs, and campus safety) to coordinate holistic student support and intervention strategies

Directed operational processes including staffing, training, budgeting, and program planning for residential life initiatives

Analyzed residential data and trends to inform decision-making, improve student experience, and drive continuous program improvement

Progressively advanced through four roles within Housing & Auxiliary Services, demonstrating strong performance, leadership growth, and expanded operational responsibility

Directed auxiliary service operations, including housing, dining, and campus services, ensuring efficient delivery and a high-quality student experience

Oversaw housing operations for 550+ residents, including occupancy management, assignments, and space optimization to maximize utilization and revenue

Led end-to-end housing processes, including application management, room assignments, waitlists, and move-in/move-out logistics

Supervised and developed professional staff and student leaders, providing training, coaching, and performance management to drive team effectiveness

Managed residential life programs and initiatives focused on student engagement, retention, and community development

Served in an on-call leadership rotation, responding to crises involving student safety, conduct, and mental health, ensuring timely and appropriate resolution

Collaborated cross-functionally with campus partners (facilities, dining, campus safety, and student affairs) to streamline operations and enhance service delivery

Developed and enforced policies and procedures to ensure compliance, operational consistency, and a safe residential environment

Analyzed housing and operational data to inform strategic decisions, improve processes, and enhance the overall student and resident experience

Provided executive leadership for Housing & Residence Life operations, overseeing residential communities serving 3500+ students across multiple facilities

Directed a large, multi-level team of professional staff and student employees, driving performance, engagement, and leadership development across the department

Managed departmental budget of over $22M, financial planning, and revenue strategy, ensuring fiscal responsibility and alignment with institutional goals

Led strategic planning initiatives focused on occupancy growth, student retention, and enhanced residential experience

Oversaw housing operations including assignments, occupancy management, facilities coordination, and capital planning

Partnered with senior university leadership and cross-functional departments (facilities, finance, enrollment, student affairs) to align housing strategy with broader institutional priorities

Established and enforced policies and procedures to ensure compliance, risk management, and a safe living environment for all residents

Directed crisis response and on-call leadership for high-impact incidents involving student safety, conduct, and mental health

Leveraged data analytics and reporting to inform decision-making, optimize operations, and drive continuous improvement across housing and residential life programs

Coordinated end-to-end campus recruiting operations across multiple universities, supporting high-volume hiring cycles and ensuring a seamless candidate experience

Managed complex interview scheduling logistics, aligning candidates, consultants, and partners across multiple time zones and tight timelines

Served as primary point of contact for candidates, delivering a high-touch, professional experience and maintaining consistent communication throughout the recruiting process

Partnered with recruiters, consultants, and leadership to execute campus strategies, including info sessions, networking events, and interview days

Organized and executed recruiting events (on-campus and virtual), managing logistics, materials, and stakeholder coordination to ensure successful delivery

Maintained and updated candidate data within the applicant tracking system, ensuring accuracy, compliance, and timely reporting

Supported pipeline management by tracking candidate progress, coordinating feedback collection, and ensuring timely decision-making

Identified opportunities to streamline recruiting processes, improving efficiency, communication, and overall candidate experience

Collaborated cross-functionally with HR, recruiting teams, and external partners to support hiring goals and maintain brand consistency on campus

Progressed from Recruiting Coordinator to Senior People Operations Analyst, expanding scope from execution to program ownership, systems strategy, and analytics-driven decision-making

Managed end-to-end recruiting operations within Greenhouse Recruiting & Onboarding, including scheduling, pipeline management, candidate communications, and stakeholder coordination

Designed and scaled recruiting and onboarding processes, improving efficiency, standardization, and candidate experience across global hiring programs

Served as system administrator and subject matter expert for Greenhouse, BambooHR, and ChartHop, ensuring data integrity, workflow optimization, and seamless integrations via Okta and Joynd

Built and maintained dashboards and reports in ChartHop, Looker Studio, and Google Sheets, tracking KPIs such as time-to-fill, pipeline health, attrition, and headcount trends

Developed advanced Google Sheets solutions (ARRAYFORMULA, QUERY, VLOOKUP/INDEX-MATCH) to automate reporting, validate data across systems, and reduce manual workload

Led cross-functional initiatives with Talent Acquisition, Finance, and People teams to support headcount planning, workforce analytics, and organizational reporting

Owned and improved onboarding operations, partnering with global stakeholders to deliver a consistent, scalable new hire experience

Launched and managed the People Pathfinder (HR ticketing + knowledge base in Asana), streamlining employee support and saving ~$20K by leveraging existing tools

Partnered with IT and vendors to manage system integrations, troubleshoot issues, and support HR tech stack optimization (BambooHR, Okta, Greenhouse, Replicon, ADP, iiPay)

Analyzed recruiting and workforce data to identify trends and deliver actionable insights that informed hiring strategies and retention initiatives

Improved data governance and reporting accuracy through validation processes, exception tracking, and cross-system audits (e.g., BambooHR vs. ChartHop comparisons)

Supported global payroll and compliance workflows through coordination with systems such as ADP, iiPay, and Activ Payroll

Enhanced candidate and employee experience by refining communication strategies, streamlining workflows, and reducing process friction across the employee lifecycle

Contributed to system implementations, process automation, and continuous improvement initiatives that increased operational efficiency and scalability

Serve as a strategic partner to clients, advising on HR operations, compliance, and system optimization within the PrismHR platform

Manage a portfolio of client accounts, delivering high-touch support across HRIS, payroll, benefits, onboarding, and employee lifecycle processes

Troubleshoot complex client issues, identifying root causes and delivering scalable, efficient solutions that improve client satisfaction and retention

Translate client business needs into system configurations, workflows, and process improvements within PrismHR and related tools

Lead client onboarding and implementation support, ensuring smooth transitions, accurate system setup, and strong adoption of HR technology

Collaborate cross-functionally with internal teams (payroll, benefits, compliance, and support) to resolve issues and deliver seamless client service

Develop and deliver client training on system functionality, best practices, and process optimization to increase client self-sufficiency

Analyze client data and system usage to identify trends, gaps, and opportunities for improved efficiency and reporting

Support ongoing product enhancements and new feature rollouts, including the Performance Management module, by guiding clients through setup and adoption

Build strong client relationships through proactive communication, responsiveness, and a solutions-oriented approach

Document processes, client configurations, and issue resolutions to ensure consistency, knowledge sharing, and operational efficiency

Contribute to continuous improvement initiatives within Client Solutions by identifying opportunities to streamline workflows and enhance the overall client experience